AOMNIA PLATFORM TERMS OF SERVICE / TERMS OF USE

InTime Inc (trading as “Aomnia”)

Version: 1.0 

Effective Date: 7 February 2026 

Last Updated: 7 February 2026

1) Plain-English Summary (for convenience only)

• Aomnia is a Barbados-only marketplace for customers. You must be 18+ and have an account (no guest checkout).
• When you buy on Aomnia, you are buying from InTime Inc (Aomnia) as Merchant of Record; vendors supply goods/services to Aomnia.
• Payment is bank transfer only (prepaid). Orders auto-cancel if not paid/verified within the required time.
• Aomnia always delivers (delivery is not optional). Delivery fees are non-refundable. Tips are allowed.
• Aomnia uses proof of delivery (photo + recipient confirmation such as signature/OTP/name). No “leave at door/safe place.”
• Returns/refunds are allowed in line with the Customer Schedule, including “change of mind” (customer pays return costs). Certain categories are non-returnable.
• Reviews are verified-purchase only and may be moderated; profanity/defamation/privacy violations are removed.
• Disputes follow a clear process: intake → vendor response → Aomnia decision → optional internal appeal → arbitration/courts as applicable.
• Your data is handled under our Privacy Notice and aligned to the Barbados Data Protection Act 2019–29.
• These Terms can change with 7 days’ email notice, except where urgent changes are required by Barbados government/courts.

If there is any conflict between this summary and the legal terms below, the legal terms control.

2) Parties, Scope and Structure

2.1 Who we are

These Platform Terms of Service / Terms of Use (“Terms”) are issued by InTime Inc, trading as Aomnia (“Aomnia”, “we”, “us”, “our”).

• Registered address: Parish Land, Barbados
• Principal place of business: Lower Estate, St. George, Barbados
• Legal email (notices): admin@aomnia.com
• Customer support: customersuccess@aomnia.com | Tel: +1 (246) 426-5292
• Customer service hours: Mon–Thu 7:00am–7:00pm; Fri 7:00am–5:00pm
• Office hours: Mon–Fri 8:00am–5:00pm

2.2 What these Terms cover (umbrella)

These Terms are the umbrella agreement for use of the Aomnia platform, including the website, any mobile site/app, customer service channels, and related services (together, the “Platform”).

These Terms incorporate the following schedules (each a “Schedule”), which apply depending on your role. Do not use the Platform unless you have read the applicable Schedules.

• Schedule A – Customer Schedule (orders, delivery windows, returns/refunds details, non-returnables, fees)
• Schedule B – Vendor Schedule (vendor onboarding, listing standards, pricing rules, supplier obligations, warranties, SLAs, chargebacks/adjustments)
• Schedule C – Affiliate/Promoter Schedule (eligibility, referral rules, commissions, payouts, marketing compliance)
• Schedule D – Loyalty/Points Schedule (earning, redemption, expiry, adjustments, misuse)
• Schedule E – Gift Certificate Schedule (validity, redemption, restrictions, refunds)
• Schedule F – Pharmacy Schedule (prescriptions/offline verification, ID checks, restricted medicines, packaging, delivery rules)

Order of precedence: If there is a conflict, the following order applies:

• These Platform Terms; 2) the relevant Schedule; 3) referenced policies (e.g., Privacy Notice).

2.3 Barbados-only customer operations

Aomnia sells and delivers to customers located in Barbados only. Overseas vendors may list, but sales and delivery are limited to Barbados customers and Barbados delivery addresses.

3) Definitions

Key terms used in these Terms:

• “Account” means your registered user profile on the Platform.
• “Affiliate/Promoter” means a person approved to promote the Platform or vendors under Schedule C.
• “Customer” means an Account holder who purchases goods/services via the Platform, subject to Schedule A.
• “Delivery Fee” means the fee charged for delivery services (non-refundable as set out here and in Schedule A).
• “Gift Certificate” means a voucher/credit instrument issued under Schedule E.
• “Goods” means physical products listed on the Platform.
• “Order” means a purchase request submitted by a Customer through the Platform.
• “Points” means loyalty/reward points under Schedule D.
• “Restricted Goods” means regulated items including pharmacy products and other items subject to restrictions.
• “Services” means services listed and sold through the Platform (where permitted).
• “Vendor” means a business/supplier offering Goods/Services via the Platform under Schedule B.
• “Verified Purchase Review” means a review submitted by a Customer for an Order completed on the Platform.
• “You / User” means any person using the Platform, including Customers, Vendors and Affiliates/Promoters.

4) Acceptance, Clickwrap and Electronic Records

4.1 Clickwrap acceptance

By creating an Account, and each time you place an Order, you accept these Terms and the applicable Schedules by clicking “I agree” (or similar) via a clickwrap checkbox. You agree this is a legally binding electronic acceptance.

4.2 Electronic records

You agree that:

• records of your acceptance (including timestamp, Account ID, IP/device identifiers, and Terms version) may be stored by Aomnia; and
• electronic communications, acknowledgements, and confirmations may be provided by email and/or within the Platform, consistent with Barbados electronic transactions principles.

5) Eligibility, No Guest Checkout, Account Security

5.1 Eligibility (18+ only)

You must be at least 18 years old to use the Platform. No minors are permitted. We may request proof of age/identity at any time.

5.2 No guest checkout

There is no guest checkout. You must have an Account to browse certain features and to place Orders.

5.3 Accurate information and security

You agree to:

• provide accurate and up-to-date information;
• keep login credentials secure;
• notify us immediately if you suspect unauthorised access. You are responsible for activities carried out using your Account unless caused by Aomnia’s fault.

5.4 Suspension/termination

We may suspend or terminate Accounts (and/or refuse Orders) where we reasonably believe there is fraud, prohibited conduct, misuse, safety risk, regulatory risk, non-payment, repeated disputes abuse, or breaches of these Terms/Schedules. Where practical, we will give notice and an opportunity to respond, except where urgent action is required (e.g., security, legal or regulatory risk).

6) Marketplace Model and Merchant of Record

6.1 Merchant of Record

For Orders placed on the Platform, InTime Inc (Aomnia) is the Merchant of Record, meaning:

• the Customer’s purchase contract is with Aomnia;
• Aomnia controls checkout, payment verification, delivery, and Customer refunds; and
• Vendors supply Goods/Services to Aomnia under Schedule B.

6.2 Vendor role and responsibilities

Vendors are responsible for:

• accurate listings, lawful products/services, quality standards, warranties, and compliance obligations;
• responding to issues within required timeframes (see Schedule B and the dispute timelines in Section 14). Vendors do not collect Customer payment directly through the Platform unless Aomnia expressly authorises otherwise in writing.

6.3 Prices and VAT

All prices displayed are VAT inclusive, unless stated otherwise. Aomnia may correct obvious pricing or listing errors before acceptance/fulfilment.

7) Ordering and Payment (Bank Transfer Only)

7.1 Bank transfer only (prepaid)

Payment is bank transfer only and is prepaid. You must use the payment instructions provided at checkout and include the required reference information.

7.2 Verification method (reference number only)

Payment verification is strictly by bank transaction/reference number. Aomnia verifies funds received in its bank account and matches the reference number before approving payment.

If the reference number is missing/incorrect, we may delay approval, request clarification, or cancel the Order if the payment cannot be verified in time.

7.3 Auto-cancellation windows (non-payment)

If payment is not verified within the applicable time window, the Order may automatically cancel.

A) Orders placed during weekday processing windows

• Mon–Thu between 7:00am and 4:30pm: payment must be verified within 2 hours of Order placement.
• Fri between 7:00am and 3:00pm: payment must be verified within 2 hours of Order placement.

B) Orders placed outside weekday processing windows

• Mon–Thu after 4:30pm (and before next day 7:00am): payment must be verified within 12 hours of Order placement.
• Fri after 3:00pm: payment must be verified within 24 hours of Order placement.

C) Weekend orders

• Saturday: payment must be verified within 24 hours of Order placement.
• Sunday: payment must be verified by 11:59pm Sunday (local Barbados time), or earlier if stated at checkout.

Aomnia may extend a deadline where there is a verified bank delay or platform outage, but has no obligation to do so.

7.4 Underpayments and overpayments

• Underpayment: we will request the Customer to top-up the difference within the time we specify (and in any event within the remaining payment window where possible). If not topped up, the Order may be cancelled.
• Overpayment: we may hold the surplus as Account credit (unless otherwise required by law). Account credit terms may be detailed in Schedule A.

7.5 Fraud and suspicious transactions

We may pause, refuse or cancel Orders where we reasonably suspect fraud, misrepresentation, stolen funds, or attempts to bypass our verification controls.

8) Delivery (Aomnia Delivery Only)

8.1 Delivery is mandatory through Aomnia

Aomnia always performs delivery for Platform Orders. Delivery is not optional and not vendor-arranged for Platform Orders.

8.2 Delivery speeds (general statement)

Aomnia aims to provide:

• Next-day delivery for general goods; and
• Same-day delivery for groceries and medication, where operationally available. Specific cut-offs, windows, and service levels are detailed in Schedule A and/or displayed at checkout.

8.3 Proof of delivery and no “safe place” drops

Aomnia uses proof of delivery, which may include:

• photo confirmation, and
• recipient confirmation (name, signature and/or OTP). We do not allow “leave at door” or “safe place” delivery instructions.

8.4 Risk transfer and claims window

Risk of loss transfers to the Customer upon successful delivery confirmed by proof of delivery. If there is a delivery issue (missing item, wrong item, visible damage, or delivery dispute), the Customer must report it within 24 hours of delivery (the “Claims Window”), subject to Schedule A and any category-specific rules.

8.5 Delivery fees and tips

• Delivery fees are non-refundable, including where an Order is returned for “change of mind,” or where delivery is attempted but fails due to Customer error/unavailability.
• Tips are allowed. Tip handling may be further described in Schedule A.

8.6 Failed delivery, wrong address, unreachable customer, redelivery fees

• Failed delivery attributable to Aomnia (e.g., operational issue): no redelivery fee.
• Wrong address provided by Customer: redelivery fee applies.
• Unreachable customer (e.g., no answer/phone unreachable at delivery time): redelivery fee applies.

Redelivery fee: 50% of the standard delivery fee (as displayed at the time of redelivery request).

9) Returns and Refunds (Overview)

Detailed rules are in Schedule A – Customer Schedule. This section is an overview only.

9.1 Refund authority and method

Aomnia authorises and processes refunds (where approved) and returns funds by bank transfer to the Customer.

9.2 Change-of-mind returns

“Change of mind” returns are permitted where allowed by Schedule A, but:

• the Customer pays return costs; and
• a restocking fee may apply where the relevant Vendor imposes one.

Important: Restocking fees must be disclosed clearly before purchase (e.g., listing page/checkout) to be chargeable. Aomnia may refuse to apply an undisclosed restocking fee.

9.3 Non-returnable categories (baseline)

Subject to Schedule A and applicable consumer protections, non-returnable categories include:

• perishables;
• intimate items;
• medicines;
• cosmetics (and similar hygiene-sensitive goods).

9.4 Wrong/damaged/defective items

Where goods are wrong, damaged, or defective:

• Vendors must respond within 1 business day;
• Vendors may conduct reasonable technical assessment (particularly for electronics), and warranties apply within the vendor warranty period;
• Aomnia makes the final decision on the Customer outcome, including refunds/replacements/credits, consistent with fairness and applicable law.

10) Prohibited Items, Restricted Goods and Prohibited Conduct

10.1 Banned categories (strict)

The following are prohibited on the Platform:

• Alcohol
• Weapons (including weapon parts and weapon-like items intended for harm)
• Smoking products of any kind (including cigarettes, vapes, cannabis/weed products, and related accessories)

Aomnia may remove listings and suspend Accounts for violations.

10.2 Restricted goods (pharmacy and regulated items)

Restricted Goods may be listed only under strict rules and applicable law (see Schedule F – Pharmacy Schedule). Controlled substances are not delivered.

10.3 Prohibited conduct

You must not:

• commit fraud, misrepresentation, or payment manipulation;
• misuse coupons/credits/points;
• scrape the Platform, use bots, or extract data for competitive/commercial purposes without permission;
• post unlawful, defamatory, harassing, obscene, or privacy-violating content;
• attempt to bypass security, access controls, or moderation systems.

11) Reviews, User Content and Moderation

11.1 Verified purchase reviews only

Only Verified Purchase Reviews are permitted. Aomnia may reject or remove reviews that are not linked to an Order.

11.2 Review “resolution window” before publication

Reviews are moderated before publication. For verified purchases:

• Aomnia may hold publication for up to 24 hours to allow the Vendor to attempt resolution with the Customer (privately).
• After that window, the review may go live, unless it violates Section 11.3.

11.3 Removal for profanity/defamation/privacy

Aomnia will remove content that includes profanity, defamation, threats, hate, unlawful content, or privacy violations (e.g., posting personal data). We may warn Users and take enforcement action for repeat behaviour.

11.4 Vendor responses

Vendors may respond to Customers privately through channels permitted by the Platform/customer service process. Vendors must not harass or threaten Customers.

11.5 User content licence (limited)

By submitting content (reviews, photos, text, listings, logos), you grant Aomnia a non-exclusive, worldwide, royalty-free licence to use, host, reproduce, display, and adapt that content only as needed to operate, market, and improve the Platform and fulfil Orders. You represent you have rights to submit the content.

12) Intellectual Property and Infringement Claims

12.1 Platform IP

The Platform and its content (excluding vendor/customer content) are owned by or licensed to Aomnia and protected by copyright/trade mark and related laws.

12.2 Infringement notice and takedown process

If you believe content on the Platform infringes your IP rights, send an email to admin@aomnia.com with:

• your name and contact details;
• identification of the work/right claimed;
• the URL/listing and description of the allegedly infringing material;
• a statement of good-faith belief and accuracy; and
• evidence of ownership/authority where applicable.

Aomnia may remove or disable access to the content and may contact the uploader for a response. Repeat infringers may be suspended/terminated.

13) Privacy and Data Protection

13.1 Privacy Notice

Your use of the Platform is subject to our Privacy Notice, which explains how we collect, use, share and protect personal data, including sharing with Vendors and couriers to fulfil Orders.

13.2 Barbados data protection alignment and rights requests

Aomnia aims to handle personal data in alignment with the Barbados Data Protection Act 2019–29 and related principles.

Data subject rights requests (access/correction/deletion/objection) should be sent to: privacy@aomnia.com. Aomnia’s target response time is within 7 days, subject to lawful extensions where complexity or legal obligations require.

14) Disputes, Aomnia Resolution Process, Arbitration and Courts

14.1 Internal dispute process (mandatory first step)

Before arbitration/court proceedings (unless urgent injunctive relief is required), disputes relating to Orders or Platform use must go through Aomnia’s internal resolution process:

• Intake: Customer or Vendor submits dispute to customer support or through Platform tools.
• Acknowledgement: Aomnia acknowledges within 2 business days.
• Vendor response: Vendor must respond within 1 business day (or as otherwise required by Schedule B / category rules).
• Aomnia decision: Aomnia issues a decision within 2 business days after receiving the Vendor response (or after expiry of the vendor response deadline).
• Internal appeal: Affected party may request an internal appeal within 3 days of the decision. Aomnia may uphold, vary, or reverse its decision.

Aomnia’s decision may include refunds, credits, replacements, account actions, or vendor adjustments consistent with these Terms/Schedules.

14.2 Arbitration

If a dispute is not resolved through the internal process, either party may refer the dispute to arbitration in Barbados, conducted in English, by a single arbitrator, under the laws of Barbados. The arbitrator’s award may be enforced through the courts of Barbados.

14.3 Courts of Barbados and urgent relief

Nothing prevents a party from seeking urgent injunctive relief (e.g., IP infringement, fraud, misuse) through the courts of Barbados where appropriate. Governing law and venue are set out in Section 17.

15) Disclaimers and Limitation of Liability (Consumer-Fair Drafting)

15.1 Platform availability

We aim to keep the Platform available and accurate, but we do not guarantee uninterrupted service. Scheduled maintenance or outages may occur.

15.2 Product/service information

Listings may include information supplied by Vendors. Aomnia may correct errors and may request Vendors to update inaccurate content.

15.3 Limitation of liability (subject to law)

To the maximum extent permitted by applicable law:

• Aomnia is not liable for indirect, consequential, special, or punitive damages (including lost profits or business interruption).
• Aomnia’s total liability arising out of or related to an Order is limited to the amounts paid by the Customer to Aomnia for that Order (excluding non-refundable delivery fees), unless a higher liability is required by law.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including where applicable for fraud, willful misconduct, or other mandatory consumer protections.

16) Indemnities

16.1 User indemnity (general)

You agree to indemnify Aomnia against reasonable losses, claims, penalties and expenses arising from your breach of these Terms, unlawful conduct, or content you submit that infringes rights or violates the law.

16.2 Vendor indemnities

Additional Vendor-specific indemnities and compliance obligations apply under Schedule B – Vendor Schedule.

17) Changes to These Terms

17.1 7-day email notice

Aomnia may change these Terms and Schedules by providing at least 7 days’ notice by email to the email associated with your Account. Continued use after the effective date of the update constitutes acceptance.

17.2 Urgent changes required by government/courts

Where urgent changes are required by government policy, law, regulation, or Barbados court orders, changes may take effect as required without the standard notice period, and we will notify Users as soon as practicable.

18) Notices and Contact

18.1 How to contact us

• Legal notices: admin@aomnia.com
• Customer support: customersuccess@aomnia.com | +1 (246) 426-5292
• Privacy: privacy@aomnia.com

18.2 Notices to you

We send notices to the email address linked to your Account. You are responsible for keeping it current.

19) Standard Legal Terms

19.1 Governing law and venue

These Terms are governed by the laws of Barbados. Subject to Section 14, the courts of Barbados have jurisdiction.

19.2 Assignment

Aomnia may assign or transfer its rights and obligations under these Terms as part of a restructuring, sale, or business transfer. Users may not assign without Aomnia’s written consent.

19.3 Force majeure

Aomnia is not liable for failure or delay due to events beyond reasonable control, including hurricanes and other natural disasters, severe weather, flooding, fire, acts of government, strikes, civil unrest, terrorism, or major telecommunications/banking outages.

19.4 Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in effect.

19.5 Entire agreement

These Terms, together with the applicable Schedules and referenced policies, form the entire agreement governing Platform use and supersede prior terms.